Resources & Support

FAQs

Have you ever had a question and didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.

As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions about paper, ink, scanning, design, and just about everything else we know about. Just start by following one of the links below.

  1. At what resolution should I save my photos and graphics?

    Resolution should be set to 300 dpi.

    Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

    Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

  2. Can you scan and save my files to a CD?

    Yes. We can scan documents and save electronic versions to a CD, or jump drive.

  3. How do I go about getting an estimate from you?

    Well, since you are here, we'd suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk to one of our customer service representatives.

  4. How long does it take for you to complete my order?

    There really isn't a short answer to this question. Some jobs can be produced in minutes and some jobs may take days. Let us know when you need your job completed and we'll let you know if it can be done. We go to great lengths to meet your most stringent demands.

  5. Is white considered a printing color?

    Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

  6. Tips on file format setups

    Many layout programs have collecting or packaging functions that will automatically collect your document, fonts, all art including and a report. When possible, it is recommended to use these functions because without any or all of these elements we will be unable to print your postcard.
    • Enclose all screen fonts and printer fonts
    • Include all placed images
    • Make sure your files are set with proper bleed, trim and safety areas.
    BLEED: All art trimming off the edge MUST be pulled out 1/8” beyond the trim line
    TRIM: This is the guideline where the card will be cut

  7. What are the comparative advantages of producing my job on your duplicating devices versus producing them on your presses?

    The advantages of our duplicating devices are best realized on runs of 1000 or less requiring black printing and where a fast turnaround is needed. If the piece includes photos or halftone screens, the copy quality would be lower than that achieved by the printing process. On longer runs or where multiple colors are desired, as well as when screens or halftones require higher quality, offset printing would be the best alternative. The only disadvantage of the printing process would be the longer production time requirement.

  8. What computer programs do you have?

    We have the following programs on our Macintosh system: QuarkXPress, Adobe InDesign, Photoshop and Illustrator. These programs work best for color separation and proper output to our imagesetter.

    We have the following programs on our PC: Microsoft Word, PowerPoint, Publisher and Excel.

    We also accept PDF files for most printing projects.

  9. What file format should I use when submitting my electronic document for printing?

    PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

  10. What is a "proof"?

    A proof is a way of ensuring that we have set your type according to your requirements. Typically, we'll produce a proof which will be sent to you online in the form of a PDF file, or it can be faxed or printed on paper which can be viewed in our shop or delivered to you in person.

    On multiple color jobs, we can produce a color proof on our color proofing device to show you how the colors will appear.

  11. What is the Pantone Matching System?

    The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

  12. What kind of photo/clipart files can you accept?

    We can accept Illustrator .eps or .ai files for vector art. We can also accept .jpg, .tif, .eps or .psd file formats for photos. We do not like to use graphics taken from the internet because they are low resolution and will print poorly.

  13. What kind of work does your shop do?

    Copy Services - Our high-speed duplicators can produce copies efficiently and economically whether you provide hard copy or bring in digital files on disk. Our state-of-the-art production duplicating equipment allows us to deliver work quickly and efficiently. Other services include black and white or color laser copying, collating and stapling.

    Printing Services - From one-color to full-color printing, our shop has the capability to meet your needs. From short run to long run, we can offer a solution that will be just right for you.

    Finishing Services - We can cut, perforate, score, number, fold, collate, saddle stitch, bind, and do just about any other bindery process you could ever need.

    Design Services - We utilize the latest design technology available in order to offer a full range of custom design services. If you need a brochure produced, we can work from your camera ready copy, use the files you provide on disk, or custom design your brochure from scratch!

  14. Why do the printed colors look different from the colors on my screen?

    In short, printers and monitors produce colors in different ways.

    Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

    When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.